IT Support Engineer

Company Description FutureSoft (FS) is a global information technology company with a presence across EMEA, India, and the USA. Through an extensive business network, alliances, and affiliated companies, FS strengthens its consulting and outsourcing capabilities. The organization supports clients in multiple industries to digitize and streamline their business processes with high-quality services, products, and solutions. FS is committed to delivering quality outcomes that drive customer satisfaction. The company has established strong partnerships with leading software providers to better address client needs and long-term objectives.

Role Description The Information Technology Support Engineer is a full-time, on-site role based in Dammam, Saudi Arabia. This role is responsible for providing day-to-day technical and help desk support to internal users and clients, including resolving hardware, software, and network issues. The engineer will monitor system performance, perform routine maintenance, and support system administration tasks such as user account management and configuration changes. Responsibilities also include troubleshooting incidents, documenting solutions, escalating complex issues when necessary, and contributing to continuous improvement of IT processes and user experience. The role involves close collaboration with other IT team members and business stakeholders to ensure reliable and secure technology operations.

Qualifications

• Candidates should possess strong Technical Support and Help Desk Support skills, including managing tickets and assisting users in person and remotely.
• Candidates should possess solid Information Technology and System Administration skills, such as operating system management, user account administration, and basic network configuration.
• Candidates should possess effective Troubleshooting skills, including diagnosing and resolving hardware, software, and connectivity issues.
• Candidates should possess good communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Relevant experience in enterprise IT environments and familiarity with ITIL or similar support frameworks is beneficial.
• A diploma or degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is preferred.
• Professional certifications such as CompTIA A+, Network+, or Microsoft/Windows-related credentials are an advantage.
• Ability to work on-site in Dammam, manage multiple priorities, and maintain a customer-focused approach to problem-solving.
• Arabic Speaking candidates preferred.
• Willing to relocate inside KSA.
• Project duration 3 years